Using Send As in Outlook


I sent an email yesterday but it appears people received the email from the wrong account

I'm not given the option to send new mail from this 2nd account

I am trying to send from our department email address


  • Outlook 2013
  • Outlook 2016
  • Office 365




Note: The From field is hidden by default. If the From field is hidden, select Options from within the message you are composing, then select From.

  1. On the Home tab, select New Email
  2. Click the From box 
  3. Select the E-mail Address... from the dropdown 
    1. If it is not listed  select Other E-mail Address
    2. Within the Send From Other E-Mail Addresses window click From to select the email address of the account you want to send as or send on behalf of.

Please contact the Service Desk if you need further assistance


Article ID: 489
Mon 8/13/18 8:22 AM
Wed 10/12/22 2:39 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Related Articles (1)

Troubleshooting problems sending email from a shared account