Contacts are Missing After Moving To Outlook Mobile


Contacts no longer show up on phone after removing the USD account and moving to Outlook Mobile


  • Android OS
  • Outlook Mobile
  • Duo


Outlook Mobile does not sync contacts to the phone


  1. Export contacts from Outlook on a PC
    1. Click File
    2. Click Open & Export
    3. Click Import/Export
    4. Click Export to a file
    5. Click Next
    6. Click Comma Separated Values
    7. Click Next
    8. Click Contacts
    9. Click Next
    10. Click Browser
    11. Enter a name for the file and select a location
    12. Click OK
    13. Click Next
    14. Click Finish
  2. Import contacts into Gmail account used on the phone
    1. Open your Gmail account in a browser
    2. Hover your mouse over the account icon in the upper right corner of screen
    3. Click
    4. Click Contacts
    5. Click Import
    6. Click Select File
    7. Locate file
    8. Click Open
    9. Click Import
  3. Your contacts will now sync to your phone. 
    Note:  This is not an ongoing sync.  Any contacts made in outlook will not automatically appear on your phone


Article ID: 4576
Fri 1/31/20 12:28 PM
Wed 9/28/22 12:01 PM
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