Outlook Freezes up Frequently

Issue/Question

The computer freezes up entirely when this message appears.  It seems to resolve itself, then happen again.

Outlook is freezing while this message is displayed

Error: Contacting the server for information

Any email with an embedded website or a copy/paste from a site freezes and locks up the email

Error: Not Responding

Environment

  • Outlook
  • Internet Explorer 11

Resolution

  1. Use Google Chrome to copy WEB site content containing links

Please contact the Service Desk if you need further assistance

 

Details

Article ID: 1469
Created
Fri 11/30/18 8:56 AM
Modified
Fri 6/23/23 12:00 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated