Outlook Freezes up Frequently

Summary

Outlook contacting the server for information error

Body

Issue/Question

The computer freezes up entirely when this message appears.  It seems to resolve itself, then happen again.

Outlook is freezing while this message is displayed

Error: Contacting the server for information

Any email with an embedded website or a copy/paste from a site freezes and locks up the email

Error: Not Responding

Environment

  • Outlook
  • Internet Explorer 11

Resolution

  1. Use Google Chrome to copy WEB site content containing links

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Contacting the Server for Information Message in Outlook
 

Details

Details

Article ID: 1469
Created
Fri 11/30/18 9:56 AM
Modified
Fri 6/23/23 1:00 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated