Having Synchronization Problems in Outlook

Issue/Question

Outlook does not show the same information on my laptop and my desktop

I found a message with the subject Synchronization Log in my deleted items

 

Environment

  • Microsoft Office 2016

Cause

 Outlook is using Cached Exchange Mode and there is a problem with the caching file on your computer.

Resolution

  1. Click on File
  2. Click Account Settings
  3. Select  Account Settings
  4. Double click Your Account
  5. Uncheck Use cached exchange mode
  6. Click Next
  7. Click Finish
  8. Click Close
  9. Click File
  10. Click Close
  11. Close Outlook
  12. Reopen Outlook

Details

Article ID: 146
Created
Mon 6/25/18 9:26 AM
Modified
Thu 3/25/21 9:58 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated