Reporting Suspicious or Malicious Email

Issue/Question

Reporting email as suspicious or malicious

I believe an email may be phishing

Is this email a scam?

Environment

• Outlook 365
• Outlook Mobile for IOS
• Outlook Mobile for Android

Cause

Click the Phish Alert Button (PAB) if you believe you have received a phishing email or any potentially dangerous email. Any emails you report using the PAB will be automatically deleted from your inbox. The emails you report will also be forwarded to our IT Security team for analysis. If deemed safe, the email will be returned to your inbox.

Resolution

1. If the email is in your Junk folder, you do not need to report it
2. Click the suspicious email 
3. Click Phish Alert    
   1. In Microsoft 365, the Phish Alert Button will appear in the Apps tab in an open email, as shown below.
      • Click on the upper right hand corner in the email
      • Click Phish Alert
        Note: If you need help finding the PAB button in Outlook Mobile​​​
   2. ​​​​​​​​​​​​​​Phish Alert Button (PAB)  iOS
      • 
   3. Phish Alert Button (PAB) Android
      • 
   4. Phish Alert Button (PAB) Outlook Desktop
      In Outlook, the Phish Alert Button will appear in the top banner 
      ​​​​​​​Note: If you need help finding PAB button in Outlook
      • 
4. Click Report Phish
5. If Phish Alert does not work, restart the computer

Note: When viewing an email in Outlook Mobile, you will need to click on the second More Options menu   or   and then select Phish Alert.  This will be located next to the sender's name and the subject of the message

Note: When viewing an email in outlook.office.com, you will need to click on the More Actions menu    in the top right corner of the message and then select Phish Alert V2.  This will be located next to the Reply All  and Forward buttons.

Note:  Reporting Phishing from Shared Department Account
Note:  Sanford employees with a mail forward do not have the phish alert button

Please contact the Service Desk if you need further assistance