Scanner Icon Greyed Out in WebXtender

Issue/Question

The scanner icon is greyed out in Xtender

Environment

• Captiva
• Web Xtender

Cause

Captiva stops working and needs to be re-enabled

Resolution

1. Go to https://127.0.0.1:49735/scanservice/v2/getstatus in Chrome
2. If you receive a Your connection is not private message
   1. Click Advanced
   2. Click Proceed to 127.0.0.1 (unsafe)
   3. Successful installation will show StatusMessage: Success as shown here:   {"SessionID":null,"Status":0,"StatusMessage":"Success","Version":"3.0.0.1320","StatusCode":3,"TokenID":null}
3. Close Chrome
4. Open Chrome
5. Go to Xtender through snap.usd.edu
6. Allow the connection when prompted