Body
Issue/Question
The scanner icon is greyed out in Xtender
Environment
Cause
Captiva stops working and needs to be re-enabled
Resolution
- Go to https://127.0.0.1:49735/scanservice/v2/getstatus in Chrome
- If you receive a Your connection is not private message
- Click Advanced
- Click Proceed to 127.0.0.1 (unsafe)
- Successful installation will show StatusMessage: Success as shown here: {"SessionID":null,"Status":0,"StatusMessage":"Success","Version":"3.0.0.1320","StatusCode":3,"TokenID":null}
- Close Chrome
- Open Chrome
- Go to Xtender through snap.usd.edu
- Allow the connection when prompted
- If still not prompted to Allow or Deny, go to chrome://flags/#allow-insecure-localhost
- Select Enabled next to Allow invalid certificates for resources loaded from localhost.
- Restart Chrome and try again