Checking Account Balances for Coyote Card

Issue/Question

Why are my account balance(s) not displaying?

How do I check my account balance?

Why is my balance different on my device?

Why do I have a negative balance on my Coyote Card account?

 

Environment

  • Coyote Card Mobile
  • iPhone
  • Apple Watch
  • Android device

Resolution

  1. Check Coyote Card Online

Account Balances Not Displaying

  • For Account balances are currently only displayed on Apple devices
    Note: You can also log into Coyote Card Online
  • If your account balances are $0, they will not display until funds are added

Account Balances Not Matching

  1. Confirm device is not in airplane mode
  2. Confirm device is not experiencing service interruption
  3. Sync data between eAccounts and device

Negative Balance

  • A negative balance can occur if you make a transaction when a retail device is offline
  • A negative balance can occur if there are not funds in your account to cover the transaction

If you need additional assistance, please contact the Coyote Card Office

 

Details

Article ID: 6244
Created
Fri 4/9/21 11:37 AM
Modified
Tue 11/30/21 12:14 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (2)

How to address Coyote Card negative transactions or balances.
How do I add money to my Coyote Card account?