Checking Account Balances for Coyote Card

Issue/Question

Why are my account balance(s) not displaying?

How do I check my account balance?

Why is my balance different on my device?

Why do I have a negative balance on my Coyote Card account?

Environment

• Coyote Card Mobile
• iPhone
• Apple Watch
• Android device

Resolution

1. Check Coyote Card Online 
   1. ~or~
2. Check eAccounts mobile app
   • Log in
   • Below Accounts your values will be displayed for available accounts

Account Balances Not Displaying

• eAccount Moblie Account balances are currently only displayed on Apple devices
  Note: You can also log into Coyote Card Online
• If your account balances are $0, they will not display until funds are added

View account statements

• Log into Coyote Card Online
• Click Account Statements in the red bar
• Select Account from the drop down
• Click the statement month you would like to review

View Account Transactions

• Log into Coyote Card Online
• Click Account Transactions in the red bar
• Select Account from the drop down
• Select the transaction Type
• Set transaction period
• Click Search

Account Balances Not Matching

1. Confirm device is not in airplane mode
2. Confirm device is not experiencing service interruption
3. Sync data between eAccounts and device

Negative Balance

• A negative balance can occur if you make a transaction when a retail device is offline
• A negative balance can occur if there are not funds in your account to cover the transaction

If you need additional assistance, please contact the Coyote Card Office