Problems connecting scanner to WebExtender

Issue/Question

Unable to connect

Popup that says to Import New Page

Scanner will not feed paper

The scanner icon does not light up

Environment

• WebExtender
• Windows 7
• Windows 10
• Fujitsu scanner
• Banner

Cause

Multiple causes

Resolution

Please contact the Service Desk with the following information

1. Name
2. Phone Number
3. Any error message you receive