Problems connecting scanner to WebExtender

Issue/Question

Unable to connect

Popup that says to Import New Page

Scanner will not feed paper

The scanner icon does not light up

Environment

WebExtender
Windows 7
Windows 10
Fujitsu scanner
Banner

Cause

Multiple causes

Resolution

Please contact the Service Desk with the following information

Name
Phone Number
Any error message you receive

ITS STAFF ONLY

Follow Resolving Problems Connecting Scanner to WebExtender

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Details

Article ID: 149

Created

Mon 6/25/18 9:49 AM

Modified

Tue 10/5/21 10:49 AM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Validated

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