Problems connecting scanner to WebExtender

Summary

Reinstall drivers to fix scanner issues with WebExtender

Body

Issue/Question

Unable to connect

Popup that says to Import New Page

Scanner will not feed paper

The scanner icon does not light up

Environment

  • WebExtender
  • Windows 7
  • Windows 10
  • Fujitsu scanner
  • Banner

Cause

Multiple causes

Resolution

Please contact the Service Desk with the following information

  1. Name
  2. Phone Number
  3. Any error message you receive

ITS STAFF ONLY

  1. Follow Resolving Problems Connecting Scanner to WebExtender

Details

Details

Article ID: 149
Created
Mon 6/25/18 10:49 AM
Modified
Thu 10/3/24 9:50 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (2)

Configuring Scanner in Xtender
Setting up scanned in Banner Xtender
Scanner Icon Greyed Out in WebXtender
Re-enabling Captiva plugin.