Cannot Log Into USD Websites


I can't login to my email but I can access the portal page

Outlook won't accept my password but I can log in to my computer and the portal

I cannot log into SNAP with my username and password

I can log into the Portal but I cannot log into D2L or my email

I received a notification that my QuikPay email has been changed

Portal says my password is wrong, but I can log into SNAP


  • Microsoft Windows 10
  • Microsoft Outlook 2016
  • myUSD Portal
  • Desire2Learn
  • SNAP
  • SDePay


Multiple causes


If you remember your current password

  1. Navigate to Change Your Password
  2. Log in
  3. Follow instructions to change password

If you do not know your password 

  1. Navigate to Password Reset
  2. Follow instructions to reset password
  3. If you are unable to answer the security questions, please contact the Service Desk
100% helpful - 1 review


Article ID: 1078
Tue 10/30/18 7:23 AM
Fri 6/26/20 8:29 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

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