Cannot Log Into USD Websites

Issue/Question

I can't login to my email but I can access the portal page

Outlook won't accept my password but I can log in to my computer and the portal

I cannot log into SNAP with my username and password

I can log into the Portal but I cannot log into D2L or my email

I received a notification that my QuikPay email has been changed

Portal says my password is wrong, but I can log into SNAP

Environment

  • Microsoft Windows 10
  • Microsoft Outlook 2016
  • myUSD Portal
  • Desire2Learn
  • SNAP
  • SDePay

Cause

Multiple causes

Resolution

If you remember your current password

  1. Navigate to Change Your Password
  2. Log in
  3. Follow instructions to change password

If you do not know your password 

  1. Navigate to Password Reset
  2. Follow instructions to reset password
  3. If you are unable to answer the security questions, please contact the Service Desk
100% helpful - 1 review

Details

Article ID: 1078
Created
Tue 10/30/18 7:23 AM
Modified
Fri 6/26/20 8:29 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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