Updating a Coyote One Stop Article to a New Template

How do I update my Coyote One Stop article (KCS Article) to a new template?

• Coyote One Stop Knowledge Base
• TeamDynamix

1. Select the article you would like to update
2. Open a second tab and open the same article again    
3. Pull the second tab to your second computer screen or other half of screen    
4. In one of the tabs start editing    
5. Click Edit Article
   Note: we want to edit rather than archiving and replacing with a new article because there may be links to these articles or people may have subscribed to or marked these as a favorite
6. Remove all text    
7. Select the appropriate new template, either customer facing or internal
8. From the second screen copy over the text you want to keep    
9. Notes at the top can be made into Tips    
10. Click Save    
11. Click on blue article name link at the top to review    
12. Search how you think customers might search    
13. To improve search, add tags or update the summary

If you have questions contact your KCS Coach or contact the Service Desk if you need further assistance.