Linking a Knowledge Base Article to a Ticket

Issue/Question

How do I link an article to a ticket

Environment

• TeamDynamix

Resolution

While creating Ticket

1. Click New to create new ticket
2. Behind the Knowledge Base Article, field click the magnifying glass
3. Type the Article ID if known or keywords to search
4. Click the Article Subject 
5. Complete the rest of the ticket
6. Click Save

Ticket already created

From the Edit button

1. Open the ticket
2. Click Edit
3. Behind the Knowledge Base Article, field click the magnifying glass
4. Type the Article ID if known or keywords to search
5. Click the Article Subject 
6. Click Save

From the Update button

Note: You will need to enter ticket comments to save

1. Open the ticket 
2. Click Update
3. Below Knowledge Base Article Select Existing article
4. In the KB Article field click the magnifying glass
5. Type the Article ID if known or  keywords to search
6. Click the Article Subject 
7. Click Save