Ethernet Ports Not Working in Dorm Room

Issue/Question

The ethernet ports in my dorm were working and now they are not

Dorm Ethernet port damaged

Environment

• Dorm room

Cause

This can be due to the detection of an unauthorized network device being used such as a router or ethernet splitter. These devices are not allowed as per USD's Network Access Policy.  There could also be a new hardware related problem with your personal device or the port you are plugging in to.

Resolution

1. Unplug the unauthorized device from the Ethernet ports
   • Hub
   • Router
   • Personal Access POint
2. Contact the Service Desk with the following information 
   1. Which building and room
   2. The label on the port you are connecting to
      • standard wall port or one of the wall based Cisco 1815 APs
   3. Media Access Control (MAC) Address of the wired network adapter
      • Follow Obtaining MAC Address on a Device