D2L Mailbox Full

Issue/Question

I cant send an email through D2L

My D2L email memory is full

Students cannot send emails to me in D2L

When I send an D2L email to a certain user I get an error message

Error: Recipient cannot receive: (mailbox full)

Error: You are using over 95% of your email storage space, and will be unable to send mail until your usage is reduced.

Environment

  • Desire2Learn (D2L)

Cause

Storage space becomes too full.

Resolution

  1. Delete emails in D2L
  2. Delete unneeded emails from Trash in D2L

Details

Article ID: 692
Created
Thu 9/27/18 12:51 PM
Modified
Mon 4/27/20 10:22 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated