Requesting Refund of funds from Coyote Card

Issue/Question

Charged incorrect at on campus food vendor 

Overcharged by Laundry reader

Issue with Laundry reader 

Issue with laundry machine

Unrecognized charges on Coyote card

why am i charged .59 for every transaction that I make?

Environment

  • Coyote Cash 
  • Flex dollars
  • Carry Over Flex
  • Add On/Bonus Flex

Cause

Overcharged when making a Coyote Card purchase, When a student, staff or faculty member submits a Coyote Cash Laundry or Vending refund request due to an issue with a laundry or a vending machine reader, they must report the issue within 48 hours

Resolution

Note: Only money that can be refunded is money added by the student, and University-added funds cannot be withdrawn

Note: Students may request a Coyote Cash refund if graduating or withdrawing from USD,  Follow article Requesting Refund of Coyote Cash when Graduating or withdrawing from USD

  1.  Please contact University Housing for assistance, the following information must be included to process the request:
    • First/Last Name
    • Student/Staff/Faculty ID number
    • Location that the problem occurred
    • Date & Time
    • Brief description of what the problem was or the error that was received
      • Laundry Floor and Washer/Dryer with the machine number
      • Overcharged at vendor location, Including Vendor and issue
      • Beverage or Snack Vending machine location and issue
  2. After the issue has been researched and approved, the credit will be applied to the funds initially used 

Details

Article ID: 6775
Created
Thu 10/21/21 7:13 AM
Modified
Tue 11/15/22 12:39 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (1)

Students may request a Coyote Cash refund if they have a balance of $10.00 or more and are graduating or withdrawing from USD.