Requesting Refund of funds from Coyote Card

Issue/Question

Charged incorrect at on campus food vendor 

Overcharged by Laundry reader

Issue with Laundry reader 

Issue with laundry machine

Unrecognized charges on Coyote card

why am i charged .59 for every transaction that I make?

Environment

• Coyote Cash 
• Flex dollars
• Carry Over Flex
• Add On/Bonus Flex

Cause

Overcharged when making a Coyote Card purchase, When a student, staff or faculty member submits a Coyote Cash Laundry or Vending refund request due to an issue with a laundry or a vending machine reader, they must report the issue within 48 hours

Resolution

Note: Only money that can be refunded is money added by the student, and University-added funds cannot be withdrawn

Note: Students may request a Coyote Cash refund if graduating or withdrawing from USD,  Follow article Requesting Refund of Coyote Cash when Graduating or withdrawing from USD

1. Flex (Meal Plan) Refund: Please contact University Housing for assistance
2. Coyote Cash or Add-On Flex Refund
   1. The following paperwork needs to be completed to obtain a refund
      1. First/Last Name
      2. Student/Staff/Faculty ID number
      3. Location that the problem occurred
      4. Date & Time
      5. Brief description of what the problem was or the error that was received
         • Laundry Floor and Washer/Dryer with the machine number
         • Overcharged at vendor location, Including Vendor and issue
         • Beverage or Snack Vending machine location and issue
   2. Complete the form based off of refund you are requesting
      • Coyote Cash refund 
      • Add On Flex Refund
        Note: These files will automatically download when clicked
      • Please email completed form to coyoteid@usd.edu or deliver to I D Weeks Library Room 104
   3. A W-9 must be completed to receive a Coyote Cash refund. W-9 forms must be submitted online here
      • For more information on the W-9, including paper forms and W-8 forms, please visit Financial Affairs.
3. After the issue has been researched and approved, the credit will be applied to the funds initially used