Issue/Question
Charged incorrect at on campus food vendor
Overcharged by Laundry reader
Issue with Laundry reader
Issue with laundry machine
Unrecognized charges on Coyote card
why am i charged .59 for every transaction that I make?
Environment
- Coyote Cash
- Flex dollars
- Carry Over Flex
- Add On/Bonus Flex
Cause
Overcharged when making a Coyote Card purchase, When a student, staff or faculty member submits a Coyote Cash Laundry or Vending refund request due to an issue with a laundry or a vending machine reader, they must report the issue within 48 hours
Resolution
Note: Only money that can be refunded is money added by the student, and University-added funds cannot be withdrawn
Note: Students may request a Coyote Cash refund if graduating or withdrawing from USD, Follow article Requesting Refund of Coyote Cash when Graduating or withdrawing from USD
- Flex (Meal Plan) Refund: Please contact University Housing for assistance
- Refund from Campus Dining location - Contact Campus Dining
- Coyote Cash or Add-On Flex Refund
- The following paperwork needs to be completed to obtain a refund
- First/Last Name
- Student/Staff/Faculty ID number
- Location that the problem occurred
- Date & Time
- Brief description of what the problem was or the error that was received
- Laundry Floor and Washer/Dryer with the machine number
- Overcharged at vendor location, Including Vendor and issue
- Beverage or Snack Vending machine location and issue
- Complete the form based off of refund you are requesting
- A W-9 must be completed to receive a Coyote Cash refund. W-9 forms must be submitted online here
- For more information on the W-9, including paper forms and W-8 forms, please visit Financial Affairs.
- After the issue has been researched and approved, the credit will be applied to the funds initially used