Error Accessing Mail.usd.edu

Tags email webmail

Issue/Question

I cannot view my email

I cannot access mail.usd.edu

I can access my email in Outlook but not in a browser

Error: Something went wrong. Please try again later.

Error: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException

Environment

  • mail.usd.edu
  • USD Email

Cause

Known issue.  Microsoft is currently working on implementing a fix. Issues currently being resolved on case-by-case basis.

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. USD email address

ITS STAFF ONLY

  1. Create support ticket with Microsoft

Details

Article ID: 6635
Created
Mon 8/30/21 1:54 PM
Modified
Tue 9/12/23 2:56 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated