Unable to Access Email

Summary

How to access email

Body

Issue/Question

I cannot access my email

I am unable to send emails using my Outlook account

Error: We are sorry, but you do not have access to Email. Please contact your Organization Administrator for access.

Error: Something went wrong mailbox couldn't be found

Error: X-Auth-Error Microsoft.Exchange.Clients.Security.MailboxNotFoundException

Environment

  • USD Email
  • My USD Portal
  • mail.usd.edu
  • OWA

Cause

Multiple Causes

Resolution

Note: If the website is being blocked by third party Antivirus software, such as Bitdefender or McAffee, you will need to check their software support site(s) for instructions on how to unblock a safe site

  1. Use a different web browser
  2. Clear Cache & Cookies
  3. Try logging into email by browsing to mail.usd.edu
  4. Reset your USD account Password

Details

Details

Article ID: 2369
Created
Wed 2/27/19 11:45 AM
Modified
Fri 9/13/24 9:37 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (2)

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How to access USD email.
Error Accessing Mail.usd.edu
Users unable to view mailbox via mail.usd.edu. Resolving no mailbox and no license error.