Cannot log in on Mac

Issue/Question

Cannot sign in to my Mac, it is making me sign in twice and not letting me in with the second sign on. I have not changed my password recently and connected to ethernet cable.

Environment

• macOS
• Apple Service Toolkit (AST)

Cause

There are many causes for this 

Resolution

1. Please contact the Service Desk with the following information
   1. Name
   2. Phone Number
   3. Computer NI number