Removing Coyote Card Mobile ID

Issue/Question

How do I delete my Coyote Card Mobile ID on my device?

I got a new phone and do not have access to my old phone

I am graduating or leaving the university.  What happens to my Mobile ID?

Error: Sharing Device Not Allowed. A different user had already added an ID to this device. Two users sharing the same device is not allowed

Environment

  • Coyote Card Mobile
  • Android phone
  • iPhone
  • Apple Watch

Cause

Graduating or leaving the USD. Came from another university that used mobile ID cards

Purchased new phone and do not have access to remove mobile ID on old phone

Resolution

Note:  It is recommended to use the Remove Card Option directly from Apple Wallet or Google Pay and not the eAccounts mobile app

  1. Navigate to the Wallet app
  2. Tap  
  3. Select Remove Card

Apple Watch

  1. Navigate to the Watch App on your iPhone
  2. Scroll down & tap Wallet & Apple Pay
  3. Under Other Cards, find & tap the University ID you want to remove
  4. Scroll down and tap Remove This Card

Note:  As with your physical Coyote Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at the University of South Dakota, your credential will stay active and update accordingly

Note: Use the following instructions to remove your Mobile ID from an iPhone that is broken or inaccessible

iCloud

  1. Log into iCloud
    Note: This must be done from an iPad or computer, Settings is not shown when accessing iCloud on phone
  2. Click Account Settings
  3. Select device to remove Mobile ID from
  4. Click Remove next to the Transact ID
  5. Click Remove to confirm
  6. Click Done

Please contact Coyote Card Office if you need additional assistance

Details

Article ID: 6243
Created
Fri 4/9/21 10:31 AM
Modified
Mon 12/5/22 9:30 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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