Using Coyote Card Mobile

Issue/Question

How do I use the Coyote Card from my iPhone or Apple Watch?

Can I use Coyote Card Mobile if my phone's battery is dead?

Environment

  • Coyote Card
  • iPhone SE, iPhone 6s or later with iOS 12 or later
  • Apple Watch Series 1 or later with Watch OS 5 or later
  • Apple ID signed into iCloud
  • Android Version 6.0 or later
  • eAccounts Mobile App

Resolution

Note: To display your Coyote Card Mobile ID, open Apple Wallet and select your Coyote Card from your saved cards

Note: Coyote Card Mobile does not replace your physical Coyote Card.  A Coyote Card is still required, it must be carried at all times and upon request must be shown or surrendered to USD Officials.  USD Testing Center requires your physical Coyote Card ID or other government issued ID.

Note: Affiliates to USD do not have access to Coyote Card Mobile

See Setting Up Coyote Card to Apple Device to install mobile app

All Devices

  1. When tapping your device
    • Door readers
      • Successful will flash green
      • Failed will flash red
      • No response, your device is not being recognized.  Try tapping in a different location on the device
        Note:  Your device may require a pin or password after a certain amount of time for security purposes
    • Tapping for Coyote Cash or Flex payment
      • Successful will flash green
      • Failed will flash red
      • No response, your device is not being recognized.  Try tapping in a different location on the device
        Note:  Your device may require a pin or password after a certain amount of time for security purposes
  2. Phone cases with RFID Protection will block NFC Chip from being read
    Note: This includes MagSafe cases
  3. If your Coyote Card is in an adhesive wallet or wallet attached to your phone, the card may be read instead of the phone
    Note:  Antenna location may vary by device but is most often found at the top of the phone by the camera.  You may have to adjust the orientation of the phone to the reader for the mobile credential to be recognized

iPhones

  1.  Turn on Apple device
  2.  Tap device against reader
    Note:  If you have an iPhone XS, XS Max, and XR models, Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.  iPhone 8 and earlier do not offer this feature

Android

Note You do not need to unlock your phone,  The screen must be awake to use Coyote Card

  1. Tap power button to wake screen
  2. Tap phone against reader
    Note:  You will not be able to use Coyote Card Mobile if your phone battery is dead

Please contact the Coyote Card office for additional assistance.  Contact information is also available from the Coyote Card menu in the Apple Wallet

ITS STAFF ONLY

  1. Follow Enabling Coyote Card Mobile
 

Details

Article ID: 6022
Created
Tue 2/2/21 2:42 PM
Modified
Mon 6/27/22 3:46 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (4)

You will use your card for residence hall access, laundry and vending machines, photocopies, printing, supplies and books and even as a debit card that can be used with campus and community vendors.
How to install Coyote Card Mobile, Install Google Pay and Apple Wallet
How to remove Coyote Card mobile from your device.
Coyote Card and Coyote Card Mobile require the use of a photo as part of identification

Related Services / Offerings (1)

Coyote Card and Coyote Card Mobile are your most important identification at USD.  Your Coyote Card is linked to your Student ID. Use this service to request your Coyote Card or submit a picture for Coyote Card Mobile.