Error Logging into ImageNow/Perceptive Content

Issue/Question

I am getting error when trying to log in.

I cannot log into Image Now

 Error: The system cannot establish a connection.  Re-enter Username and/or Password.

Environment

• Perceptive Content (ImageNow)

Cause

The wrong username and password is being used to log in

Account is innactive

Resolution

1. To log please use your University credentials
   1. Full email address
   2. Password
2. Contact the Service Desk with the following information:
   1. Error message or attachment
   2. User's Name
   3. Username

       Note: Perceptive content can be access within USD network.