Opening PDF Outside of Browser


Some PDFs do not load properly in my browser.

When I open a document in Chrome or Edge it usually opens as a pdf. The printing options are black and white or color. I would like the option to print grayscale but am unable to find a setting to change it to that.

Error: The document you are trying to load requires Adobe Reader 8 or higher. You may not have the
Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.


  • Google Chrome
  • Microsoft Edge


Need to open PDF file outside of Browser



  1. Click at top right
  2. Click Settings
  3. Click Privacy and Security on the left
  4. Click Site Settings
  5. Click Additional content settings
    Note: This drops down more options
  6. Scroll down and click PDF documents
  7. Click slider to enable Download PDF files instead of automatically opening them in Chrome


  1. Click at top right
  2. Click Settings
  3. Click Cookies and site permissions
  4. Click PDF documents
  5. Click slider to enable Always download PDF files


Article ID: 5797
Wed 11/18/20 2:36 PM
Thu 12/7/23 1:59 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance