Unable to log into SNAP, D2L, Banner or Self Service

Issue/Question

Unable to log in

Error: Incorrect user ID or password. Type the correct user ID and password, and try again.

Error:  Logon denied.  Please contact system adminstrator.

Environment

• D2L
• SNAP
• Banner
• Self Service

Cause

Services related to RIS ADFS for USD customers

Resolution

1. Log in wtih your USD username and password
2. Try a different Internet Browser
3. Clear Cache and Cookies
4. Restart your computer and try again 
5. If still having the same issuePlease contact the Service Desk with the following information: 
   1. System you are trying to log into 
   2. Complete error message received