Outlook Search Feature Not Working

Issue/Question

My Outlook search feature is not working effectively.

Environment

• Outlook

Cause

Resolution

Windows

  Recreate Outlook Profile

1. Close Outlook
2. Click 
3. Click Control Panel
4. Click Mail
5. Click Show Profiles
6. Click Add
7. Type Your email address
8. Click OK
9. Select the new Profile Name from the drop down
10. Click OK
11. Open Outlook

  Add Shared Account

1. Click File
2. Click Account Settings
3. Select Account Settings
4. Click New
5. Enter Your name
6. Enter shared account email address
7. Enter Your password
8. Click Next
9. Enter Your email address and password in the popup window
10. Click SIgn In
11. Click Finish
12. Click OK
13. Click Close
14. Close Outlook
15. Open Outlook

  macOS

1. Recreate Outlook Profile
   Note: If that does not work, proceed to step 2
2. Open Terminal
3. Enter sudo mdutil -E /
4. Press Enter
5. Spotlight Search will reindex
   Note: This may take a while

Please contact the Service Desk if you need further assistance