Issue with Pharos Printing

Tags pharos ms220

Issue/Question

Printer in Lee Med 220 is not working

Document does not show up on department Pharos printer

Pharos printer says it is offline

I cannot print on the new pharos printer

I cannot successfully install pharos package installer

error: "AddPrinter failed with error= The remote procedure call failed."

error: Installation failed.  The installation failed. A detailed log has been written to ControllerLog.txt. Select here to open the folder in Explorer.

Environment

  • Pharos

Resolution

  1. If document does not show up at Pharos printer and there are no error messages, reboot the computer you are printing from.
  2. Please contact the Service Desk with the following information: 
    1. Name
    2. Description of issue

ITS STAFF ONLY

  1. Check Add Cost Center to Pharos Account
  2. For package installer issue, see Troubleshooting Pharos
  3. Pharos is down

Details

Article ID: 3761
Created
Tue 8/20/19 3:25 PM
Modified
Mon 2/5/24 8:45 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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