Callers Disconnected Immediately After Being Placed on Hold or Transferred

Issue/Question

Outside callers are immediately disconnected in one of the following scenarios:

Pressing the hold button

Pressing the transfer button

Choosing an option within a main-line greeting (auto-attendant)

Environment

  • Voice over Internet Protocol (VoIP)

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Time of Call
    2. The person who is calling
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