Callers Disconnected Immediately After Being Placed on Hold or Transferred

Summary

A caller is immediately disconnected when pressing either the hold or transfer button

Body

Issue/Question

Outside callers are immediately disconnected in one of the following scenarios:

Pressing the hold button

Pressing the transfer button

Choosing an option within a main-line greeting (auto-attendant)

Environment

  • Voice over Internet Protocol (VoIP)

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Time of Call
    2. The person who is calling

ITS STAFF ONLY

  1. Follow Troubleshooting Callers Disconnected Immediately After Being Placed on Hold

Details

Details

Article ID: 3650
Created
Wed 8/7/19 10:22 AM
Modified
Wed 9/4/19 10:11 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated