Receiving Page Not Found Error when Playing Video in D2L


I am unable to access the video linked in D2L. 

Error: Page Not Found - The page you are looking for cannot be found


  • Streaming Media server
  • Desire2Learn (D2L) 


The link in Desire2Learn is pointing to a previous course's materials.  Students will not be able to view the video until the link is corrected. 


Note: These steps need to be performed by the instructor

  1. Log in to D2L
  2. Go to the Video under the Content Section
  3. If there are two options to Edit Link, Click Edit Link for the one beginning with
  4. You will need to copy the correct link and update the one beginning with

Note: The correct link should not begin with 


Article ID: 352
Thu 7/26/18 7:59 AM
Tue 5/18/21 2:43 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance