Receiving Page Not Found Error when Playing Video in D2L

Summary

How to fix a link in D2L that is pointing to a previous course's materials

Body

Issue/Question

I am unable to access the video linked in D2L. 

Error: Page Not Found - The page you are looking for cannot be found

Environment

  • Streaming Media server
  • Desire2Learn (D2L) 

Cause

The link in Desire2Learn is pointing to a previous course's materials.  Students will not be able to view the video until the link is corrected. 

Resolution

Note: These steps need to be performed by the instructor

  1. Log in to D2L
  2. Go to the Video under the Content Section
  3. If there are two options to Edit Link, Click Edit Link for the one beginning with https://d2l.sdbor.edu
  4. You will need to copy the correct link and update the one beginning with https://d2l.sdbor.edu

Note: The correct link should not begin with https://d2l.sdbor.edu 

Details

Details

Article ID: 352
Created
Thu 7/26/18 8:59 AM
Modified
Tue 5/18/21 3:43 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated