Trouble Accessing Email

Issue/Question

Email keeps asking for username and password

Environment

  • Outlook 2013

Resolution  

Turn off Cache Mode

  1. Click File
  2. Click Account Settings
  3. Select Account Settings
  4. Double click Your Account
  5. Uncheck Use cached exchange mode
  6. Click Next
  7. Click Finish
  8. Click Close
  9. Click File
  10. Click Close
  11. Close Outlook
  12. Reopen Outlook

Details

Article ID: 27
Created
Wed 6/6/18 2:16 PM
Modified
Thu 7/15/21 7:57 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated