Problems Opening PDF

Tags pdf


Unable to open PDF file received through email

Error: This document file is damaged and cannot be repaired

Adobe PDF documents will not open on my MacBook Pro


  • Windows
  • Adobe Acrobat
  • MacBook


Corrupt file

Incorrect setting for default program


  1. Set Adobe Acrobat Reader as the default for PDFs
  2. Try to open the document using Chrome or Edge
  3. Have the owner of the file send another copy
  4. If steps did not address the issue, Please contact the Service Desk with below details
    1. Name
    2. Sample PDF file
    3. Adobe Version
    4. Contact number


Article ID: 2429
Fri 3/8/19 12:31 PM
Tue 3/29/22 10:44 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Not Validated

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