Body
Issue/Question
Unable to open PDF file received through email
Error: This document file is damaged and cannot be repaired
Adobe PDF documents will not open on my MacBook Pro
Environment
- Windows
- Adobe Acrobat
- MacBook
Cause
Corrupt file
Incorrect setting for default program
Resolution
- Set Adobe Acrobat Reader as the default for PDFs
- Try to open the document using Chrome or Edge
- Have the owner of the file send another copy
- If steps did not address the issue, Please contact the Service Desk with below details
- Name
- Sample PDF file
- Adobe Version
- Contact number