Unable to Access Email

Issue/Question

I cannot access my email

I am unable to send emails using my Outlook account

Error: We are sorry, but you do not have access to Email. Please contact your Organization Administrator for access.

Error: Something went wrong mailbox couldn't be found

Error: X-Auth-Error Microsoft.Exchange.Clients.Security.MailboxNotFoundException

Environment

• USD Email
• My USD Portal
• OWA https://outlook.office.com/

Cause

Multiple Causes

Resolution

Note: If the website is being blocked by third party Antivirus software, such as Bitdefender or McAffee, you will need to check their software support site(s) for instructions on how to unblock a safe site

1. Use a different web browser
2. Clear Cache & Cookies
3. Try logging into email by browsing to https://outlook.office.com/
4. Reset your USD account Password