Mail Merge from Shared Email Address

Issue/Question

I want to send mail merge messages from a shared email account on my computer

Environment

  • Outlook
  • Windows
  • Microsoft Word

Cause

Microsoft Word does not ask which email to send from when sending a mail merge document

Resolution

In order to send an email from a shared mailbox a second mail profile must be created in the Mail setting in the computer's Control Panel

  1. Close Outlook (if open)
  2. Open Control Panel
    1. Press 
    2. Type Control Panel
  3. Select Mail
  4. Select Show Profiles...
  5. Click Add...
  6. Enter name for new profile
  7. Change Email Address to the shared mailbox name
    1. Do not enter password here
  8. Click Next
  9. Enter User's USD email address and password in window which opens
  10. Click OK
  11. Click OK
  12. Select Prompt for a profile to be used
  13. Click OK
  14. Restart Outlook and choose desired profile to use
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