Account Changed From coyotes.usd.edu to usd.edu or usd.edu to coyotes.usd.edu

Issue/Question

Student needs a faculty/staff @usd.edu email account

email changed from @coyotes.usd.edu to @usd.edu or vice versa

Account primary affiliation changes from student to faculty/staff  

Account primary affiliation changes from faculty/staff  to student 

Environment

• Office 365
• Exchange Online

Cause

User goes from being a student to a faculty/staff affiliation

job record eclass has a higher priority than expected affiliation

Resolution

1. Check employee and job records, confirm start/term dates and Account Lifecycles and Priorities
2. Manual requests for employee accounts will no longer be necessary. With RapidIdentity Cloud in place, user accounts will be provisioned automatically based on primary affiliation entered in Banner by HR after a new employee is hired  Note: Permissions Requests will still need to be submitted
   • Faculty
   • Staff
   • Temp
   • Adjunct
   • Clinical Faculty
   • Foundation Affiliate
3. If you are requesting an account for one of the following account types, please click the Request Sponsored Account button on this page
   • Account Type
     • Cayuse Researcher
     • Lawrence Researcher 
     • South Dakota School for the Deaf (SDSD)
     • Guest
     • Affiliate