Problems Logging Onto USD Owned Computer


Can't log into a University owned computer

Error: The trust relationship between this workstation and the primary domain failed

Error: Windows couldn't connect to the User Profile Service service. Please consult your system administrator


  • Windows
  • macOS


Multiple causes


Reinstall Network Driver

  1. Right click
  2. Click Device Manager
  3. Click beside Network adapters
  4. Right click the wired network card entry
  5. Click Uninstall device
  6. Check Delete the driver software for this device
  7. Click Uninstall
  8. Reboot the computer

If you are still having issues, Please contact the Service Desk with the following information:

  1. Computer location
  2. Computer asset tag




Article ID: 1281
Thu 11/15/18 10:24 AM
Tue 2/2/21 11:57 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance