Claim Account Failed - USD Account Pickup

The username and claim code are not working.  I keep getting the error message "The Claim My Account operation failed".

saying that it’s an invalid claim code

username/claim code isn’t working

1. Do Not copy and paste the username or claim code from the claim email
   • If there is an extra space when entered you will receive an error
   • Do not use any part of your name in your password
2. If you have already set a password or been using your USD account and can access the technology resources, your account does not need to be claimed
   • If you don't remember your password, follow Password reset
3. If you haven't logged into your account yet please contact the Service Desk with the following information:
   Note: You will get an error if there is a space in the username or claim code field when trying to copy and paste 
   1. Full error message received 
   2. Screen shot of the screen you are on

1. Follow Resolving Rapid Identity - Claim Account Failed
2. Rapid Identity - Duplicate Accounts or Password not Syncing to AD

• USD Account Pickup
• Rapid Identity

If you need further assistance, please contact the Service Desk