Archiving Articles

Issue/Question

Please remove this article

Please delete this article

Environment

  • TeamDynamix
  • Knowledge Base 
  • Article

Cause

When you mark an article as Archived, you choose a Replacement Article. If a user follows a link to the archived article and they cannot see archived articles, they will be automatically redirected to the Replacement Article. If they can see the archived article, a message will display at the top with a link to the replacement article. 

Resolution

Note: These steps are followed so If a user follows a link to the archived article they will be automatically redirected to the Replacement Article.

  1. Click the Archive Article button on this page to create a ticket
  2. Identify the article that should be archived and which article should now be used

ITS STAFF ONLY

  1. Follow Deleting-or-Archiving-Article

 

Archive Article Print Article

Related Services / Offerings (1)

Archive Knowledge Base Article
Request archiving/removal of outdated or no longer relevant knowledge base articles. Archived articles are retained for audit/reference but removed from active search and user visibility.