Problems Syncing in Outlook

Issue/Question

Not receiving emails

Calendar not updating

Environment

• Windows 
• Outlook

Cause

Resolution

Recreate Outlook Profile

1. Close Outlook
2. Click
3. Click Control Panel
4. Click Mail
5. Click Show Profiles
6. Click Add
7. Type a new Profile Name
8. Click OK
9. Select the new Profile Name from the drop-down
10. Click OK
11. Open Outlook