CTL Support Request


The Center for Teaching & Learning develops and supports a diverse and inclusive community dedicated to excellent teaching, learning, and student educational experience regardless of location, formality, or modality.

  • Click the blue CTL Support Request button on this page to request assistance
  • CTL support is also available via:
    • Zoom Chat (during business hours; see below)
    • Email
      • ctl@usd.edu for general support
      • qa@usd.edu for distance—online, hybrid, etc.—instructional support
      • udl@usd.edu for digital accessibility support
    • Phone (605-677-5411)
    • In-person by appointment or walk-in at UCE 101

Note: Sending requests directly to CTL staff personal email addresses may result in a delay in response. The CTL employs graduate teaching assistants and TechFellows to monitor all channels of communication to ensure a faster response to all requests.

If you are experiencing a technical issue, not an instructional or how-to issue, or need after-hours support, please contact the ITS Service Desk, which is available 24/7/365

  • CTL provides assistance, including but not limited to:
    • Utilizing and configuring D2L features
    • How-to assistance for instructional technology (e.g. Qualtrics, , Turnitin, etc.)
    • Online QA support
    • Google Drive, Docs, Sheets, etc.
    • Respondus Lockdown Browser/Monitor
    • Zoom and Panopto
    • Microsoft Office
    • Creating Accessible Documents, Videos, etc.
  • The CTL also provides pedagogical support and consultation services 
Target Completion Date

The CTL operates during standard university business hours:  8:00 AM CT - 5:00 PM CT.  

During semester startup, CTL staff will monitor the CTL emails account during off-business hours.  Please understand that the CTL staff will use their discretion when it comes to responding outside of normal business hours, but we will endeavor to respond to all emails before the close of the next business day. 

Available To

Faculty and Staff of any rank