Error Opening SharePoint Documents

SharePoint word office microsoft-word

Issue/Question

I cannot open any documents on SharePoint.

Error: Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word.

Environment

SharePoint

Cause

Incorrect or corrupt data in browser cache or browser not able to handle service

Resolution

Clear browser cache & cookies
Open SharePoint and documents in a different browser

0 reviews

Details

Article ID: 7347

Created

Tue 8/30/22 10:33 AM

Modified

Mon 6/26/23 12:05 PM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Validated

Updating...