Error Opening SharePoint Documents

Issue/Question

I cannot open any documents on SharePoint.

Error: Sorry, there was a problem and we can't open this document.  If this happens again, try opening the document in Microsoft Word.

Environment

  • SharePoint

Cause

Incorrect or corrupt data in browser cache or browser not able to handle service

Resolution

  1. Clear browser cache & cookies
  2. Open SharePoint and documents in a different browser
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