Enabling DocuSign Notifications

Issue/Question

I am not receiving notification emails from DocuSign.

I am cc'd on a DocuSign envelope but didn't receive any email.

Environment

• DocuSign

Cause

Notification settings are turned off

Resolution

1. Log into DocuSign
   1. TEST environment
   2. PROD environment
2. Click on account profile image
   Note: Located in the top-right of the navigation bar
3. Click My Preferences
4. Click Notifications
5. Check desired notification options
6. Click SAVE