Receiving Warning at Top of Emails from New Addresses

Issue/Question

When I receive email from a new person, it has a message at the top

Error: You don't often get email from email@address.com. Learn why this is important

Environment

  • USD Email

Cause

First Contact Safety Tip has been enabled on the USD email system

Resolution

  1. This has been enabled at the server level to serve as a security feature
  2. As you send and receive emails from new addresses, the system will learn and no longer warn for that email account
  3. Click for more information

Details

Article ID: 6487
Created
Mon 7/12/21 11:12 AM
Modified
Mon 8/30/21 11:35 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated