ImageNow and Fujitsu Scanner Not Detecting Patchcode Pages

Issue/Question

ImageNow does not detect patchcode pages

How do I configure ImageNow to read patchcode pages?

Fujitsu scanner does not detect patchcode pages using PaperStream IP

Environment

  • ImageNow
  • Perceptive Content
  • Fujitsu scanner
  • PaperStream IP

Cause

ImageNow and PaperStream IP configurations are not set properly or are in conflict

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. NI number of computer and scanner having the issue

Details

Article ID: 6370
Created
Mon 6/7/21 2:51 PM
Modified
Wed 3/30/22 3:46 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated