ImageNow and Fujitsu Scanner Not Detecting Patchcode Pages

Summary

How to request assistance enabling patchcode detection in ImageNow when using Fujitsu scanner

Body

Issue/Question

ImageNow does not detect patchcode pages

How do I configure ImageNow to read patchcode pages?

Fujitsu scanner does not detect patchcode pages using PaperStream IP

Environment

  • ImageNow
  • Perceptive Content
  • Fujitsu scanner
  • PaperStream IP

Cause

ImageNow and PaperStream IP configurations are not set properly or are in conflict

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. NI number of computer and scanner having the issue

ITS STAFF ONLY

  1. Follow Configuring Patchcode Detection in ImageNow for Fujitsu Scanners Using PaperStream IP

Details

Details

Article ID: 6370
Created
Mon 6/7/21 3:51 PM
Modified
Wed 3/30/22 4:46 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated