Coyote Card Mobile Not Working

Tags blackboard

Issue/Question

I loaded Coyote Card mobile app but it isn't working

I am unable to use my Coyote Card Mobile

Environment

  • Coyote Card Mobile
  • Transact

Resolution

  1.  Check to see if your card has been deactivated in th eAccounts Application OR eAccounts Web Version
    1. eAccounts Application
      1. Click settings gear in the upper right corner
      2. Select Card Management option
      3. Choose credential to deactivate 
      4. Toggle to Off
        Note:  You will receive a confirmation email,  Only the selected card will be deactivated,  All other credentials will remain active
    2. eAccounts web version
      1. Select Card Services
      2. Select Deactivate Card
      3. Select credential to deactivate
      4. Click on Deactivate Card
        Note:  You will receive a confirmation email, Only the selected card will be deactivated,  All other credentials will remain active
  2. Please contact the Coyote Card office with the following information: 
    1. Name
    2. Student ID

ITS STAFF ONLY

  1. Follow Enabling Coyote Card Mobile

Details

Article ID: 6260
Created
Fri 4/16/21 3:08 PM
Modified
Fri 12/17/21 9:45 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated