Receiving Unwanted Popups

Issue/Question

Got the message that the computer detected viruses.

Reading online and then heard a voice saying to call Microsoft

Accessing a website and received a security alert and message - Computer was locked up and would need to call their IT number

Pop up ad appears and I can't close out of it.

Environment

  • Website popup
  • Windows OS
  • USD Workstation 

Cause

Website advertisement

Resolution

  1. Clear Cache and Cookies
  2. Close the web browser
  3. Run a System Center scan

Details

Article ID: 562
Created
Tue 8/28/18 8:40 AM
Modified
Mon 4/27/20 10:10 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated