Error Opening Respondus Lockdown Browser on Lenovo Laptop

Issue/Question

Error opening LockDown Browser

Error: You must close the following program before starting LockDown Browser: ArcSoft WebCam Companion (utility.exe)

Environment

• Respondus

Cause

A running service causing Respondus not to open

Resolution

1. Press CTRL-SHIFT-ESC
2. Locate LenovoUtility in list
3. Click LenovoUtility
4. Click End Task